Businesses are experiencing the highest web and call-in volumes ever as off-premise sales increase. Though, retailers are facing new challenges regarding protocol, consumer behavior, and regulation changes as a result of the coronavirus pandemic.
Experts advise small and large businesses to invest in the delivery model, as well as e-commerce options as delivery and shipping increase due to shelter-in-place orders. E-commerce options include hiring a third-party delivery service or back-end technology provider.
It is critical for retailers to communicate directly with consumers through social media, as well as emails regarding their delivery services.
Source: Seven Fifty Daily, March 2020